| As a Staff Member at Baycrest, I will… | Everyone has the Right to… | As a Patient or Representative, I will… |
- Be courteous, respectful and considerate of patients, visitors, and members of the care team
- Listen to and respond to patients’ concerns and opinions, positive or negative, in a caring and timely manner
- Show respect for patients’ values, preferences, and needs
| Be treated with Dignity, Respect, Kindness and Consideration |
- Be courteous, respectful, and considerate of other patients, visitors and members of the care team
- Freely speak about concerns and opinions in a respectful way
- Consider that other patients may need help more urgently than me
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- Use a calm tone and manner at all times
- Respect the right of everyone to be in an abuse-free environment
- Report instances of abuse
| Be Free from Abuse or Discrimination |
- Use a calm tone and manner at all times
- Respect the right of everyone to be in an abuse-free environment
- Report instances of abuse
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- Respect the property of patients and others, and of Baycrest
- Report unsafe or potentially unsafe conditions
- Teach patients about their role in safety
| A Safe Environment |
- Protect my valuables
- Respect the property of Baycrest and of others
- Report unsafe or potentially unsafe conditions
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- Provide high quality service and care
- Inform patients of the names and roles of health care team members
- Provide information and education to patients about their health care status, changes, treatment, and options
- Involve patients in decisions about their care and treatment
- Answer patients’ questions in a timely way that is easy to understand
| Be Part of the Care Team |
- Choose to have family, a friend or other representative involved in my care
- Give complete and correct information to the health care team
- Ask questions about my condition, care, treatment, and proposed treatment
- Make choices about my care and treatment
- Let staff know if I do not understand information given to me
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- Protect the privacy and confidentiality of patients
- Report breaches of privacy
| Privacy and Confidentiality |
- Respect the privacy and confidentiality of others
- Report breaches of privacy
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